This Refund Policy outlines our terms regarding cancellations, refunds, no-shows, and chargebacks for services provided by PPPS.

1. Booking Fee & Payment Schedule

• A 30% non-refundable booking fee is due at the time of reservation.

• The remaining 70% is due upon service completion.

2. Cancellations & Rescheduling

• Cancellations or changes must be made at least 24 hours in advance.

  • 24+ hours notice: No further fees are due.

  • Less than 24 hours notice: The 30% booking fee is retained and non-refundable.

3. No-Show or Missed Appointments

• If a client fails to appear without any notice, the full 30% booking fee is retained.

• Rescheduling requires a new booking and payment.

4. Refunds (When PPPS Cancels)

• If cancellation is by PPPS, and not due to the client’s fault:

  • A full 100% refund will be issued within 7 business days via the original payment method.

• If a service is partially rendered, a partial refund may be issued at PPPS’s discretion, minus the non-refundable booking fee.

5. Chargebacks & Disputes

• Clients must contact PPPS directly to resolve any issues before initiating a chargeback.

• PPPS will provide proof of service (signed agreements, delivery confirmation, appointment logs) to dispute any claims.

• Chargeback fees (e.g., Stripe’s $15 chargeback fee) will be the client’s responsibility if the dispute is resolved in PPPS’s favor.